Valid for contracts concluded from 20.11.2025 onwards
General Terms and Conditions of Travel Partner Suisse AG
VALID FOR SERVICE PARTNERS – B2B
The English-language version of the General Terms and Conditions - B2B Service Partners is expressly not part of the contractual relationship between Travel Partner Suisse AG and the respective Contractual Partners. It serves only to better inform the Contractual Partner. Only the German-language version of the General Terms and Conditions for B2B Service Partners forms part of the Agreement, available at (https://www.travel-partner.com/agbs-b2b-schweiz-11-2025/), as confirmed in writing and acknowledged by the Contractual Partner in the respective Agreement.
1. General
1.1 The following general terms and conditions (hereinafter abbreviated as GTCs) apply to all accommodation and hotel contracts concluded with Travel Partner Suisse AG, Heidelbergstrasse 9, 8355 Aadorf, Switzerland (hereinafter referred to as “Travel Partner”). The terms and conditions of the Contractual Partner are not valid, even if the Contractual Partner submits terms and conditions before the conclusion of the contract and Travel Partner does not expressly reject the inclusion of the GTCs.
1.2 The Contractual Party is subject to value-added tax (VAT) under the Swiss Value Added Tax Act (VATA) and is therefore entitled to issue invoices showing VAT separately.
1.3 Travel Partner undertakes to market the object of the Agreement through appropriate advertising measures, in a manner suitable to the prevailing opportunities. The Contractual Partner undertakes to provide suitable text material as well as reproducible image material of adequate quality free of charge and free of any third-party rights.
1.4 Up-to-date and printable image material will be sent to Travel Partner in a ready-to-print digital form together with any text material. Travel Partner reserves the right to withhold the execution of the contractually agreed marketing services if the required image material is not received in due time or does not meet the necessary quality standards. Furthermore, the provisions of Point 2.2 shall apply. The Contractual Partner confirms that it holds all copyright and usage rights to the text and image material provided. The material is free from any third-party rights and may be used without restriction—that is, worldwide, in perpetuity, and freely transferable— by Travel Partner and its parent, subsidiaries, and affiliated companies, free of charge, for all advertising purposes (catalogues, brochures, flyers, internet, social media, etc.), and may also be passed on to third parties. This granting of rights also includes the publication of the text and image material in both analogue and digital formats, its reproduction, public display, availability for download, storage in databases, transmission, as well as its processing and modification as desired.
In the event of any claim (copyright, usage rights, etc.) by third parties against Travel Partner due to the text and image material provided by the Contractual Partner and used by Travel Partner, the Contractual Partner undertakes to fully indemnify Travel Partner against all claims (whether justified or not); this also applies to all expenses incurred in connection with the defence against such claims.
1.5 The Contractual Partner shall ensure that it possesses all necessary permits, licences, approvals, authorisations, and other safety-related certificates required for the performance of the services and for the operation throughout the entire term of the contract. Upon request, the Contractual Partner is obliged to provide Travel Partner with the relevant evidence without delay. The Contractual Partner warrants that their contractual accommodation, including all facilities and equipment, complies with and continuously adheres to all applicable legal and regulatory requirements—particularly those concerning health and safety (e.g. general construction, fire protection, hygiene, lift maintenance, safety obligations, etc.)—as well as any other obligations related to the use, operation, or management of the accommodation throughout the term of the contract. This also applies to officially mandated safety measures and regulations (such as those introduced during the COVID-19 pandemic). In the event that third parties (e.g. guests, tour operators, etc.) assert claims for damages against Travel Partner due to a breach of the obligations set out in the previous paragraph by the Contractual Partner, the latter shall be obliged to fully indemnify and hold Travel Partner harmless against all such claims (whether justified or not); this obligation also extends to all expenses incurred in connection with the defence against such claims.
Furthermore, it is liable for ensuring that adequate insurance coverage is in place, in particular liability insurance for the building and business operations. Upon specific request by Travel Partner, it is obliged to promptly provide confirmation from the insurer regarding the type and scope of the liability insurance.
1.6 The Contractual Partner undertakes to fully comply with the ten principles of the United Nations Global Compact (https://globalcompact.at/10-prinzipien) as well as the fundamental labour standards of the International Labour Organisation (ILO), in particular the five core principles: freedom of association, the right to collective bargaining, the elimination of forced labour, the abolition of child labour and non-discrimination in employment and occupation.
The Contractual Partner warrants that all contractually owed services will be performed with due regard for the protected legal positions of third parties, particularly with respect to human rights and environmental obligations and prohibitions. In doing so, it shall take all reasonable measures to avoid human rights or environmental risks and to prevent any breach of related obligations.
Additional animal-related services (e.g. pony rides, animal feeding, carriage rides, or other attractions involving animals such as petting zoos) must be provided in full compliance with applicable animal welfare laws and in accordance with relevant national and international guidelines on the humane treatment and use of animals.
If the Contractual Partner breaches the aforementioned obligations, Travel Partner shall be entitled to terminate the contract for good cause with immediate effect. In addition, the Contractual Partner undertakes to indemnify and hold Travel Partner harmless in the event of such a breach. Upon request by Travel Partner, the Contractual Partner must provide appropriate evidence of compliance with these obligations.
2. Basis of the transaction
The following shall apply if no specific reference has been made to the basis of the transaction (e.g. bundled services) in the underlying contract:
2.1 The Contractual Partner is aware that Travel Partner may partially combine room allotments from the contract underlying these GTCs with other services (e.g. musical events, cultural events, day trips, boat tours, etc.). The package tours are then sold on to third parties or operated by Travel Partner itself (sales partners, tour operators, end customers, etc.). The combined services forming the basis of the transaction for the conclusion of the contract shall be specified separately by Travel Partner at the time the contract is concluded, upon transmission of the respective booking, or in the related correspondence. If the performance of the combined services of the package tour, as explicitly listed in the contract or at the time of booking, becomes impossible or is only possible to a limited extent—for any reason—Travel Partner shall be entitled to withdraw from this contract or the respective booking, in whole or in part, free of charge and without notice. (Point 5 shall not apply in this case). Any advance payments already made must be refunded by the Contractual Partner.
2.2 The Contractual Partner is also aware that Travel Partner and its sales partners (e.g. tour operators) require a certain lead time for the marketing and/or sale of the contractual services in the respective source and target markets. Should the marketing and/or sale of the contractual services be impossible, only possible to a limited extent, or economically unfeasible—for any reason—Travel Partner shall be entitled to withdraw from this contract or the respective booking, in whole or in part, free of charge and without notice (Point 5 shall not apply in this case). Any advance payments already made must be refunded by the Contractual Partner.
3. Purchase prices
3.1 The agreed purchase prices are fixed prices. The prices are indicated in the respective underlying contract to these GTCs (the purchase price is either pPpD [per person/per day], pPpS [per person/per stay], pUpD [per unit/per day], pUpS [per unit/per stay] or rack rates [private price, list price]). The Contractual Partner is responsible for the accuracy of the list prices stated in the respective contract.
3.2 In order to protect Travel Partner and its customers (e.g. sales partners, tour operators) who invest significant resources in the production of brochures and other marketing materials, the Contractual Partner undertakes to treat the agreed prices as strictly confidential and not to disclose any related information to third parties—particularly to other tour operators, sales partners, or their agents or employees.
4. Reservation and booking
4.1 The Contractual Partner accepts substitute guests for booked guests free of charge until the date of arrival.
4.2 Any other allocation of beds shall only be permitted if, at the time of the agreed (if applicable) allotment release prior to the intended arrival date, beds are identified as not required.
4.3 In the interest of smooth cooperation, the Contractual Partner undertakes to regularly and proactively request the booking status from Travel Partner in order to avoid incorrect bookings, double bookings, overbookings, and similar issues. The request must be made up to 3 working days before the agreed chargeable cancellation period. If the Contractual Partner fails to check the booking status within this period and to immediately notify Travel Partner of any booking errors, the free cancellation periods specified in Points 5.2 to 5.4 shall be extended until written notification is received by Travel Partner. Travel Partner shall have a period of 48 hours from the time of notification to make the necessary cancellations and/or to correct the current booking status.
Saturdays, Sundays, Austrian and Swiss public holidays interrupt the 48-hour period.
4.4 Unless expressly agreed otherwise, the allotment specified in the contract can no longer be booked by Travel Partner after the agreed allotment release date.
4.5 Reclamations of allotments and requests for booking stops may only be submitted to Travel Partner in writing prior to the agreed allotment release date and shall not be valid until written reconfirmation has been received.
4.6 The Contractual Partner undertakes, to the best of its ability and resources, to accommodate Travel Partner’s end customers without prior notice upon presentation of a booking confirmation.
5. Cancellation terms
5.1 Beds from the FIT and group allotments that are not required shall be taken back by the Contractual Partner without any cancellation fees. Both parties are obliged to mitigate damages in the event of a cancellation. If it is verifiably impossible to rent out the beds otherwise, the following cancellation terms shall apply; the cancellation fee in each case shall be based on the contractually agreed purchase price:
5.2 Cancellation terms for FIT bookings:
For bookings based on a holiday-FIT contract: up to 13 days prior to arrival 0%, 12 to 7 days prior to arrival 20%, 6 days to 1 day prior to arrival 40% and on the day of arrival /no show 70% (refers to the contractually agreed purchase price). All further claims for damages are excluded. Bookings made by Travel Partner within the cancellation period can be cancelled free of cost and fees up to 72 hours after the booking was made. Should this period include a Sunday, an Austrian or Swiss public holiday, the period is extended by 24 hours. The accommodation company/provider has no cancellation right.
Notwithstanding the cancellation periods or fees stated in this section, the following applies to all bookings based on a City FIT contract: Travel Partner is entitled to cancel free of charge up to 24 hours before arrival. For cancellations on the day of arrival or in the event of no-shows, a maximum of 100% of the first night (based on the contractually agreed purchase price) is payable. The accommodation provider is not entitled to any cancellation rights, even if a City FIT contract has been concluded.
5.3 Free-Sale Clause:
Furthermore, if these General Terms and Conditions are based on a Free-Sale agreement, the Contractual Partner must grant Travel Partner unlimited availability upon conclusion of the contract. The Contractual Partner may suspend the free availability granted to Travel Partner at any time by providing written notice (email is sufficient). Upon receipt of such notice, Travel Partner shall be entitled to make additional bookings until 5:00 p.m. on the following working day (Monday to Friday), which must be accepted by the Contractual Partner, and the guests accommodated in accordance with the contract. Any basic allotment stipulated in the contract shall remain valid despite the suspension of availability by the Contractual Partner.
5.4 Cancellation terms for group bookings:
Up to 21 days prior to arrival 0%, 20 to 7 days prior to arrival 40%, 6 days to 1 day prior to arrival 60% of the total amount and on the day of arrival /no show 70%. The accommodation company/provider also has no cancellation right in the case of group bookings.
5.5 Cancellation terms for city-group bookings:
Travel Partner is entitled to cost-free cancellation up to 15 hours prior to arrival in the case of group bookings that are expressly based on a city contract. The accommodation company/provider also has no cancellation right in the case of group bookings that are expressly based on a city contract.
5.6 The Contractual Partner shall not be entitled to a cancellation fee in the event of a reduction in the number of participants in a travel group by up to 10%. If the number of participants in the travel group is reduced by more than 10%, the Contractual Partner shall be entitled to a cancellation fee for the portion exceeding the 10% threshold. In such cases, the cancellation periods and fees pursuant to Point 5.4 shall apply. (Example for clarification: for a group of 20 persons, if 3 persons do not arrive [no-show], there is no entitlement to cancellation fees for 2 persons; for the 1 person exceeding the 10% threshold, a cancellation fee of 70% of the contractually agreed purchase price applies.) There is no contractual upper limit for cancellations; consequently, in the case of multiple booking dates, the Contractual Partner is required to accept cancellations even if they exceed 50% of the confirmed dates. Bookings made by Travel Partner within the cancellation period can be cancelled free of cost and fees up to 72 hours after the booking was made. The accommodation company/provider shall also have no right of cancellation in the case of group contracts.
5.7 The respective accommodation contract shall specify which cancellation terms apply and indicate the type of contract to which these GTCs refer (Holiday-FIT or City-FIT – Point 5.2, Group Booking – Point 5.4, or City Group Booking – Point 5.5).
6. Contract term
6.1 The agreed contract term is binding. In the event of a curtailment of the term by the Contractual Partner—regardless of the reason—Travel Partner must be notified immediately in writing. Such curtailment shall not become valid until confirmed in writing by Travel Partner. The Contractual Partner shall be fully liable for any resulting costs (e.g. additional expenses, rebooking costs).
6.2 The Contractual Partner hereby grants Travel Partner an option for the upcoming summer or winter season under the agreed terms of the accommodation contract. This option may be exercised by Travel Partner no later than three months prior to the start of the respective (next) season.
7. Contractually compliant accommodation; Liability
7.1 In the event of non-compliant accommodation, the Contractual Partner shall be liable for all damages resulting from non-performance or inadequate performance, regardless of their nature (including intangible damages). Claims for compensation also include payments made by Travel Partner to customers for the purpose of avoiding legal disputes (e.g. price reductions, compensation for rebookings to substitute accommodation, return travel costs, etc.). The burden of proof regarding the inappropriateness or dispensability of such payments made by Travel Partner rests with the Contractual Partner.
Irrespective of the above, in the event of contractually non-compliant accommodation, Travel Partner reserves the right to withdraw from the underlying contract, in whole or in part, without compensation, or to accommodate the entire booked group or all FIT guests in a substitute accommodation of equal or higher category at the expense of the Contractual Partner. For each rebooking carried out, the Contractual Partner shall pay a fee of €50.00 to cover Travel Partner’s associated additional expenses.
7.2 The Contractual Partner is only permitted to make complete or partial changes to guest bookings to an accommodation company/provider other than the one agreed in this contract with the express written consent of Travel Partner. In the event of a violation, a contractual penalty amounting to 100% of the contractually agreed purchase price shall apply for unauthorised booking changes. The enforcement of the contractual penalty does not affect the fulfilment of contractual obligations. Payment of the contractual penalty does not release the Contractual Partner from further compliance with its contractual obligations.
7.3 Unless otherwise agreed in the accommodation contract, the Contractual Partner undertakes not to provide guests booked by Travel Partner (group tours, FIT, etc.) with services of reduced quality and/or quantity (e.g. breakfast, lunch, dinner, free Wi-Fi access, access to wellness facilities, etc.), thereby ensuring that they receive the same standard of accommodation and services as all other guests of the Contractual Partner.
7.4 The Contractual Partner is aware that the beds allocated to Travel Partner—irrespective of the right of transfer under Point 2.1—are assigned to tour operators and sales partners for the purpose of being rented to guests of all nationalities. There shall be no restrictions based on nationality, gender, religion, or similar characteristics.
7.5 The Contractual Partner undertakes to make every effort to fulfil the legitimate claims of the guests. The Contractual Partner is obliged to respond to complaints in writing within five days. If no response is received within this period, Travel Partner will assume the complaint is justified and may issue compensation (e.g. price reductions) to the guest in order to avoid legal disputes (see also Point 7.1), at the expense of the Contractual Partner. Justified complaints must be compensated appropriately by the Contractual Partner. Furthermore, the Contractual Partner shall be liable for any loss of profit resulting from the termination or restriction of the business relationship between Travel Partner and the tour operator or sales partner due to a contractual breach by the Contractual Partner.
7.6 The Contractual Partner must notify Travel Partner without delay of any circumstances that could impair the contractually agreed services. This includes, in particular, construction, repair, or maintenance work, dust or noise disturbances (including those in the immediate vicinity of the contracted property), as well as impending enforcement measures.
7.7 Travel Partner shall not be liable for any damage caused by tour operators, their employees, or guests in connection with their stay at the contracted accommodation.
7.8 In the event that third parties (e.g. guests, tour operators) assert claims of any kind (e.g. for damages or warranty) against Travel Partner due to non-contractual service performance by the Contractual Partner and/or due to a breach of contract or duty (see, for example, Point 1.5), the Contractual Partner undertakes to fully indemnify and hold Travel Partner harmless against all such claims, whether justified or not. This obligation also extends to all expenses incurred in connection with the defence against such claims. The same applies if Travel Partner is held liable by a third party under the principles of vicarious liability.
8. Payment
8.1 Upon the guest’s departure, the Contractual Partner shall issue and send an invoice to Travel Partner. The Contractual Partner shall submit the tour operator vouchers to Travel Partner upon first request; otherwise, Travel Partner shall be entitled to withhold payment until the requested documents have been received. In all other cases, payment will be made solely on the basis of the submitted invoices, taking into account the contractually agreed payment due date. Unless otherwise expressly agreed, Travel Partner undertakes to make payment by bank transfer, without deduction, within 30 Swiss working days following the guests’ departure and receipt of the invoice, provided the contract has been duly fulfilled.
8.2 In the event that the tour operator withholds payment due to guest complaints or alleged non-performance of any service agreed upon in the relevant reservation, payment shall not become due until the matter has been fully clarified or an agreement has been reached between the parties concerned.
8.3 Should any justified claims for damages be asserted by tour operators or guests shortly before the termination of the contractual relationship, Travel Partner reserves the right to withhold final payments until the matter has been clarified.
8.4 Any additional costs arising, in particular due to special requests from guests that are not covered by the underlying contract—such as room upgrades (e.g. larger rooms, better location, enhanced amenities), accommodation of pets, use of additional services (e.g. cosmetic treatments, wellness offers, extra meals or beverages), additional overnight stays, etc.—shall be settled directly between the Contractual Partner and the guest. Any extra charges resulting from incorrect personal data provided by guests (e.g. birth dates) shall likewise be settled directly with them.
9. Force majeure/cessation of the basis of the transaction
9.1 If the performance of the agreed service(s), the travel of guests to the contracted property, or the utilisation of the agreed service(s) by guests becomes impossible due to force majeure (e.g. natural disasters of any kind, such as storms, earthquakes, floods, landslides, extreme snowfall; fire; hostage situations; war; riots; civil war; terrorism; strikes; epidemics; pandemics; border closures; quarantines; food shortages or rationing; traffic disruptions; currency trading suspensions; lock-outs; travel warnings; government actions or measures), or any other extraordinary events, or for other reasons not caused by or attributable to Travel Partner (e.g. cancellation of a concert due to the performer’s illness, insolvency of the accommodation company/provider or tour operator, or cancellation of bundled services pursuant to Point 2.1), and the performance of the service is thereby hindered, prevented, or rendered uneconomical or impracticable, Travel Partner shall be entitled, at its sole discretion, to withdraw from the underlying contract in whole or in part free of charge or to suspend the contract for the duration of the event and its associated (subsequent) effects in accordance with this provision.
9.2 The Contractual Partner is aware that Travel Partner and its sales partners require a certain lead time for the marketing and sale of the contractual products in the respective source and target markets. If an event as defined in Point 9.1 occurs and, as a result, the marketing or sale by Travel Partner or its sales partners is significantly impaired or becomes economically unfeasible, the rights set out in Point 9.1 (total or partial withdrawal from the contract or suspension) shall apply.
9.3 The right to withdraw from the contract, in whole or in part, and the right to suspend the agreed services apply to both the duration and the scope (e.g. allotment, guarantee agreement) of the underlying accommodation contract.
9.4 In the absence of any fault on the part of Travel Partner, further warranty and compensation claims by the Contractual Partner shall be excluded.
9.5 If a guest departs prematurely due to one of the events mentioned in this clause, Travel Partner shall not be required to pay for any services not (or no longer) utilised. Travel Partner shall not be liable for any additional costs incurred on site, such as those arising from delayed departures. Such additional costs shall be borne by the Contractual Partner or, where legally permissible, settled directly with the guests.
9.6 In the event of a (partial) cancellation or suspension of a guarantee agreement by Travel Partner pursuant to Points 9.1 and/or 9.2, the originally agreed guarantee amount shall, of course, not be payable in full and is additionally governed by the following provisions:
a) For guarantee contracts in which the guarantee amount is derived from a accommodation contract with allotment: Settlement shall be based on the services actually utilised, at the prices agreed in the accommodation contract.
b) In the case of guarantee contracts that are not based on an allotment contract, the following settlement formula is hereby agreed: For a full-year guarantee contract, the summer season (01/05 to 30/11) is valued at 40% and the winter season (01/12 to 30/04) at 60% of the agreed guarantee amount. In the event of a partial withdrawal from the contract or a suspension of the guarantee contract, the corresponding nights/beds are to be deducted from the reduced guarantee amount on a pro-rata basis for the respective season (e.g. guarantee amount €100,000.00; summer season weighted at 40%; summer season value thus €40,000.00 for 214 nights – with the same number of beds).
9.7 In the event of a (partial) suspension of the guarantee contract, Travel Partner shall be entitled to resume the guarantee contract upon the cessation of the circumstances outlined in Points 9.1 and 9.2.
9.8 (Re)payments resulting from guarantee payments already made shall be paid by the Contractual Partner to Travel Partner within 14 days of request, in accordance with this provision.
10. Legal successor and rights of transfer
10.1 Both Travel Partner and the Contractual Partner are entitled to fully or partially transfer the underlying accommodation contract to a legal successor. However, the Contractual Partner requires the prior written consent of Travel Partner (email is sufficient) for any such transfer. In the case of the Contractual Partner, the (partial) legal succession shall not take effect until Travel Partner has received a written notice from the (partial) legal successor in which the latter bindingly declares its assumption of all obligations arising from the underlying contract. Only upon receipt of such written declaration shall Travel Partner be released from its obligation to the (original) Contractual Partner. Furthermore, the original Contractual Partner remains fully liable for the fulfilment of the contract vis-à-vis Travel Partner until written confirmation is received.
10.2 Travel Partner shall also be entitled to transfer all rights and obligations arising from the accommodation contract underlying these GTCs to its parent, subsidiary, and affiliated companies, as well as to tour operators and travel agents, without the prior consent of the Contractual Partner.
11. Non-competition clause
In order to protect and maintain Travel Partner’s customer base, the Contractual Partner undertakes not to enter into any direct contracts or agreements with a tour operator procured by Travel Partner, or with any agent cooperating with such a tour operator (e.g. destination management agency), for a period of two years from the last day of departure. Furthermore, the Contractual Partner must ensure that no bookings are accepted from guests of tour operators procured by Travel Partner during the period in which accommodation contracts with destination management companies or other intermediaries are contractually restricted, as stipulated in the previous sentence. In the event of a violation, a contractual penalty shall apply amounting to 50% of the total payments made (gross amount) by Travel Partner or the respective tour operator for bookings made in the preceding season. The enforcement of the contractual penalty does not affect the fulfilment of contractual obligations. Payment of the contractual penalty does not release the Contractual Partner from further compliance with its contractual obligations.
12. Provider Net
For the duration of the contract underlying these General Terms and Conditions, Travel Partner will provide the Contractual Partner with access credentials for the ProviderNet platform (https://provider-travelpartner.axisdata.net/login), where, in the FIT section, both the current booking overview and the description of the accommodation (including current photos, facilities, services, etc.) of the Contractual Partner can be viewed.
The Contractual Partner undertakes to treat the ProviderNet access data entrusted to it as confidential and to use it solely for the purpose of fulfilling the contract underlying these GTCs (in particular, to access the booking overview, update the description of the accommodation, etc.).
The Contractual Partner shall only disclose the access data entrusted to it to its employees if this is strictly necessary for the fulfilment of the underlying contract. In this case, the Contractual Partner guarantees that its employees will handle the access data provided to them carefully and conscientiously.
The Contractual Partner shall be obliged to indemnify and hold Travel Partner harmless from and against all claims by third parties arising in connection with ProviderNet, in particular due to incorrect, incomplete, misleading, or untimely information provided by the Contractual Partner or by third parties attributable to it. This obligation shall also extend to all expenses incurred in connection with the defence against such claims.
13. Data protection
13.1 The Contractual Partner is obliged to take all necessary data protection measures, particularly those required under the GDPR and the Federal Act on Data Protection (FADP; e.g. obtaining the consent of the data subjects), to ensure that Travel Partner can process personal data as necessary for the purpose of fulfilling the contractual relationship.
13.2 The Contractual Partner is obliged to protect all personal data transferred to them by Travel Partner for the performance of the contract using appropriate security measures, ensuring that such data is not accessible to unauthorised third parties (e.g. password protection, restricted access to specific workstations, pseudonymisation, etc.). Furthermore, the Contractual Partner shall delete such data without being requested to do so, once it is no longer required for the purposes for which it was processed by Travel Partner.
13.3 In the event of any claim by third parties against Travel Partner arising from the Contractual Partner’s failure to comply with data protection regulations, the Contractual Partner undertakes to fully indemnify and hold Travel Partner harmless against all such claims, whether justified or not. This obligation also extends to all expenses incurred in connection with the defence against such claims.
14. Severability clause
14.1 Insofar as these terms do not provide for any specific or deviating provisions, the terms of the cooperative agreement on the mediation of accommodation and board between the Professional Association of Hotels and Accommodation Providers and the Professional Association of Travel Agencies, in the version valid at the time, shall apply.
14.2 Should any provision of these GTCs be or become invalid, the validity of the remaining provisions shall remain unaffected. In the event of a dispute, the invalid provision shall be replaced by a legally effective provision that most closely reflects the content of the invalid provision and best corresponds to the economic interests of the parties intended by it.
15. Place of jurisdiction/applicable law
15.1 Swiss substantive law shall apply exclusively, with the exception of the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of law rules.
15.2 The exclusive place of jurisdiction for all disputes arising from this contract shall be the city of St. Gallen, Switzerland.
16. Final remarks/written form
The Contractual Partner acknowledges that employees of Travel Partner are not authorised to make any commitments or concessions that deviate from these GTCs. The validity of any such commitments requires written documentation issued by a body authorised to represent Travel Partner (e.g. the management board). Verbal side agreements are invalid and shall not be deemed to exist.
COVID-19 clause:
Despite the utmost reasonable care expected from Travel Partner, it lies beyond its sphere of influence whether guest accommodation at the respective establishments can take place without restrictions due to recent regulatory measures. Therefore, the provisions of Point 9 shall apply mutatis mutandis in the event of (partial) cancellations by Travel Partner's customers resulting from recent regulatory measures, restrictions, or other consequences of the COVID-19 pandemic.
Valid for contracts concluded as of 20.11.2025.
